Refunds and Returns Policy

Effective Date: May 20, 2025

At jodhiambo.co.ke, we strive to provide high-quality digital educational resources. Because our products are digital and accessible immediately after purchase, our refund and return policy is as follows:

1. Digital Product Sales Are Final

• All purchases of digital products (e.g., notes, videos, past papers) are final.
• Once a product has been accessed, downloaded, or viewed, it is not eligible for a refund or return.

2. Eligibility for Refund
Refunds may only be issued under the following limited circumstances:

• You were charged more than once for the same product due to a technical error.
• The product delivered is completely inaccessible or does not match its description, and we are unable to resolve the issue within 3 working days.

3. How to Request a Refund
To request a refund under the conditions above:

• Contact us at support@jodhiambo.co.ke within 48 hours of purchase.
• Provide your order ID, date of purchase, and a clear explanation of the issue.

4. Non-Refundable Cases
Refunds will not be issued if:

• You simply changed your mind after purchase.
• You failed to read the product description or mistakenly ordered the wrong item.
• You were unable to access the product due to technical issues on your own device or internet connection.

5. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at support@jodhiambo.co.ke or through our website at https://jodhiambo.co.ke.

Thank you for your understanding and support of our digital learning platform.